As innovative technology continues to burst into every marketplace, customer experience has become a primary focus for many organizations. Blake Morgan, an MBA professor at Rutgers University and author who focuses on customer
Although the Health Information Trust Alliance’s certification (HITRUST CSF) started with medical payers, its relevance is beginning to reach across different markets. In a world consumed with data privacy and security concerns unfolding
Connected devices and IoT have exploded in the marketplace, stressing the importance of convenience as the main focus of consumer communications. Today’s society expects responses to be 24x7x365. Whether using WhatsApp or Facetime to
Data analytics is a key component of many organizations’ strategy to improving customer service and internal processes and making decisions based on facts rather than instinct. When I say “many organizations,” I mean
As the use of the term digital transformation has become more commonplace, many wonder if it is here to stay, or if it is merely another buzzword that will soon be a distant
This post was originally published in April 2016. Yet as HIPAA and HITRUST certifications become increasingly important for health IT vendors, we felt the topic of HIPAA violations and safeguarding patient technology was