Over the last several years, telehealth services have become an efficient (and increasingly popular) way to access healthcare as today’s tech-savvy consumers are more inclined to connect with their healthcare providers through text
Smart phones and 24/7 call centers have enhanced organizations’ communications with their customers and helped them meet new demands; and now artificial intelligence (AI) is further impacting this landscape. The number of enterprises
Over the past several years, talks of data breaches and consumer scams have plastered the news. Whether it’s cyber hackers gaining access to Target’s confidential customer information or the State Department’s email breach
Advancements in technology are pushing several industries to constantly change and evaluate their business models and practices – from updating the systems that run the internal processes to altering the ways that consumers
HIPAA and HITRUST were designed as regulations and standards for ensuring that patient information is confidential and protected. Although these two terms are often used synonymously to discuss data protection, they are quite
From connecting with friends and family more easily (no matter the distance) to revolutionizing how businesses interact with customers, digital transformation has significantly altered the ways that we communicate with one another. And