LinkLive Mail & Document Sharing Portal: LinkLive encrypted email and eFolders are easily set up for departments or enterprise-wide mail applications. LinkLive works with current email software, employee directories and with any of your customers email addresses. 100% of all sessions are encrypted, including attachments, which are only stored on your trusted server. Secure eFolders enable advanced document collaboration between customers, partners and employees.

LinkLive Chat & Real-Time File Transfer: LinkLive web chat enables customers to communicate using real-time text and FTP. Employees always know where the customer clicked from and what level of authenticaiton they passed. LinkLive chat is easily placed on web sites, retail banking, cash management and medical services portals. Multiparty chat, transfer and conference are also supported.

LinkLive Virtual Contact Center: LinkLive virtual contact center enables chats, mail and phone calls to be routed into your customer service and support groups. LinkLive's advanced routing capabilities can also extend your contact center throughout your business, increasing responsiveness to customers. LinkLive Virtual Contact Center also includes advanced reporting so managers can gauge employee performance and customer service levels.

LinkLive Web Presence: LinkLive includes revolutionary web presence capabilities that let customers know the availability of a person or group at your business.

Key Technologies

• Integrated with Popular Email Software
• Works with Employee Directories
• Online Banking Integration
• Blended Media Contact Center with Phone System Integration
• Easily placed into any Web Site
• Leading Encryption 128-bit SSL, SRTP, Multifactor Authentication
• Advanced Parsing/Logging for Multiple Institutions, Departments, Employee Groups and Applications