IMPROVING THE REACH, QUALITY, CONSISTENCY, AND COST OF CARE
Healthcare is undergoing significant change across everything from care delivery models through to compensation and reimbursement changes. Revation LinkLive is a critical enabler to healthcare organizations of all types who are trying to increase quality of care, reduce cost of care, increase the reach and efficiency of care – all while helping to drive cost out of the system. LinkLive’s unique combination of secure, HIPAA-compliant communications with virtual call center and secure multi-point video capabilities support a wide variety of use cases and beneficial outcomes. Some of the key scenarios where LinkLive is doing this today include:
TeleHealth – LinkLive’s dynamic, secure video and collaboration allows for HIPAA-compliant TeleHealth and virtual care visits over the Internet using a patient’s standard PC and web browser. Unlike other overly-rigid or hardware-intensive solutions, LinkLive is a tool that providers can easily use to enable TeleHealth with their patients. The queuing and call routing capabilities of LinkLive allow for virtual video-based protocols and workflows that closely mirror existing workflow in the clinic or hospital, speeding adoption and lowering the learning curve. The use of PC-industry standard equipment and webcams, connected through LinkLive’s secure, compliant cloud infrastructure, brings medical-grade solutions at near-commodity prices and allows for increased reach to patients in their homes.
Dynamic Specialist Consults – LinkLive for Healthcare enables dynamic specialist consults, both within and between facilities. One example where this is being used today is to dynamically engage language and interpretation services in a Midwest hospital system’s multiple Emergency Departments through the use of LinkLive’s secure unified communications services. Interpreters are virtually brought into ED’s using standard web cameras and USB speakerphones connected to the hospital PCs already in the ED. This allows for faster engagement of the interpretation services, largely eliminates the physical travel that the interpreters had been doing across the various ED locations, and provides significant financial savings – all while increasing the consistency of delivery and speed to service.
On-the-Fly Care Coordination – the ability to quickly and securely bring together all involved providers to discuss a patient’s situation and coordinate care is an urgent need within provider groups and health systems today. LinkLive for Healthcare uniquely allows for easy, secure, audited, logged, and recorded virtual care coordination sessions, with participants using whatever communication medium is most conducive at that moment – traditional landline phones, VOIP phones, mobile devices, computers for audio and video – to allow for simple and easy, dynamically generated virtual care coordination sessions. For those who are unable to attend the session, a hyperlink can be easily entered into the patient’s electronic medical record for later access and playback, only by those who have appropriate access.
Evolving the Nurse Call Line – traditional Nurse Call Line services can be easily and cost effectively expanded with LinkLive for Healthcare to include online interactions. The virtual call center and unified communications capabilities within LinkLive for Healthcare provide for easy and scalable skills-based routing of calls and web chats using the same solution and interface for both. No more having multiple call centers – one for web sites and one for telephony. The secure, cloud-based nature of LinkeLive for Healthcare removes the capital and operational costs associate with traditional phone switches and hardware-based solutions.
Revation has begun working with leading solution providers and platforms in the healthcare space to provide secure, compliant real-time communications integrated in the solutions you already use.
These are just some of the many scenarios where LinkLive for Healthcare is helping improve the reach, quality, consistency, and cost of care. Contact us today to find out how LinkLive for Healthcare can help you too.
