MORE CAPABILITY, LESS EXPENSE
Better connecting with your customers is an imperative for any business today. Revation LinkLive delivers a unique set of capabilities to allow your organization to improve your customer connections, and to do so more easily and more cheaply than ever before. LinkLive’s true unified communications bring together VoIP, video, chat, file transfer, and screen sharing – so your agents have a single tool that allows them to connect with any of your customers whatever the customer’s preferred medium. The secure cloud delivery model at the heart of LinkLive means a significant reduction in capital expense and operating costs associated with traditional call center infrastructure. LinkLive is also incredibly easy and intuitive for your agents to use. It easily integrates with existing email clients (such as Microsoft Outlook and Mozilla Thunderbird) and corporate directories (such as Microsoft Active Directory) so your business can be up and running in hours not weeks or months. Additionally, LinkLive is integrated with market-leading online banking systems, phone systems, leading CRM systems, and works with any website or online portal to provide online presence and live chat options to make customer connection easy.
Some of the scenarios where LinkLive Unified Communications is deployed today include:
Virtual Contact Centers - LinkLive’s virtual call center enables web chat, email, contact forms, click-to-call and VoIP calls to be routed via a single blended-media queue to your sales, service and support groups – regardless of their physical location. LinkLive’s virtual IVR, advanced multi-media ACD routing and distribution, and sophisticated queuing and reporting tools increase responsiveness to customers while eliminating capital expenditures and dramatically lowering operating expenses and deployment costs. LinkLive provides a single cost-effective solution to securely and safely manage all of your customer touch-points, regardless of where your agents are located. Work-from-home scenarios that once looked complicated and expensive to implement become easy and affordable to create and configure.
Integrated contact centers – Many of Revation LinkLive’s customers have seen significant savings and customer benefits by integrating their contact centers, effectively removing the “islands” of connection and information that traditional approaches have yielded. Too many contact centers are still silo’d by their connection type – the web contact center, the traditional phone contact center, etc. LinkLive allows for the consolidation and integration of multiple communication methods – phone, chat, email – into a single solution that any agent can use, increasing agent effectiveness and enhancing customer experience. In traditional approaches, a customer who exhausts his or her resolution capabilities on a web chat typically must call into a separate phone queue and most often start over. With LinkLive that can be the same agent handling both the chat and phone for that customer, with less hand-off and customer redirects needed.
Communication-Enable Any Site – Revation LinkLive Unified Communications brings presence status and automation to any web site, and enables you to quickly and safely real-time communications enable any web property. Up-to-the-minute presence information for queues (such as sales, support, etc.) can be shown on via a few lines of Javascript on the site. When a customer clicks on the status link or icon, an inbound chat is created that is securely queued and routed to the appropriate group, where a variety of call distribution methods and skills-based routing can be used to route the session to an agent. Dynamic information can be passed along with the session, so the agent has both system-generated and customer-generated information about the incoming session. Click to call, click to chat, and even click to video are easily enabled on any site.
Revation LinkLive Unified Communications is delivered as a monthly subscription via our robust, redundant cloud environment, which means faster deployment, lower capital outlays, and reduced operating expenses. Revation has begun working with leading solution providers and platforms in the call center space to provide flexible and dynamic real-time communications integrated in the solutions you already use.
These are just some of the many scenarios where LinkLive Unified Communications is helping improve customer connection while significantly lowering costs. Contact us today to find out how LinkLive can help you too.
