CONNECTED, COLLABORATIVE BANKING
Customer expectations of their bank or credit union are continuing to increase – people expect to be able to connect with their banker at their convenience, but especially when they are using online banking solutions. Revation LinkLive Banking provides exceptional capabilities to allow bankers to connect securely with their clients and their prospects directly from the banking website. LinkLive Banking delivers exceptional value to a bank or credit union through its secure email, secure web chat, and secure co-browsing capabilities. Some of the key scenarios LinkLive Banking is enabling today include:
Secure Customer Chat with Co-Browse – LinkLive Banking provides easy-to-use encrypted web chat with integrated secure desktop sharing / co-browsing. Customers can see up-to-date agent or banker availability on your website, and click on a link to launch a secure browser-based web chat session. Customer service agents can launch secure co-browsing sessions to facilitate troubleshooting and client education, while encrypted file transfer allows for the secure sharing of documents.
Encrypted Email – LinkLive Banking’s secure encrypted email enables your financial institution to safeguard messages between employees, existing customers and prospects. Today’s web savvy users want to email support centers and their bankers with questions, concerns and to establish new business. LinkLive Banking’s encrypted email enables your customer service staff and employees to use existing email systems (such as Microsoft Outlook) for secure encrypted communications while maintaining regulatory compliance, lowering learning curves and decreasing adoption times. LinkLive Banking enables secure, encrypted email with any email address and anyone within your bank or credit union.
Skills-Based Routing – LinkLive Banking supports advanced, easily-configurable skills-based routing to ensure your customers or prospects get connected with available agents with the proper skill sets, whether it is customer service, consumer lending, card services, trust, business services, etc. These skill-based queues are simple to set up and maintain. Additionally, LinkLive Banking allows for the consolidation and integration of multiple communication methods – phone, chat, email – into a single solution that yours agent can use, increasing agent effectiveness and enhancing customer experience. In traditional approaches, a customer who exhausts his or her resolution capabilities on a web chat typically must call into a separate phone queue and most often start over. With LinkLive Banking that can be the same agent handling both the chat and phone for that customer, with less hand-off and customer redirects needed.
Communication-Enable Any Site – Revation LinkLive Banking brings presence status and automation to any web site, and enables you to quickly and safely real-time communications-enable any web property. Up-to-the-minute presence information for queues (such as sales, support, etc.) can be shown on via a few lines of Javascript on the site. When a customer clicks on the status link or icon, an encrypted inbound chat is created that is securely queued and routed to the appropriate group, where a variety of call distribution methods and skills-based routing can be used to route the session to an agent. Dynamic information can be passed along with the session, so the agent has both system-generated and customer-generated information about the incoming session. Additionally, LinkLive Banking supports single-sign on with leading online banking solutions.
Revation LinkLive Banking is delivered as a monthly subscription via our robust, redundant cloud environment, which means faster deployment, lower capital outlays, and reduced operating expenses. Revation has been working with leading solution providers and platforms in the banking and credit union space to provide secure, compliant real-time communications integrated in the solutions you already use.
These are just some of the many scenarios where LinkLive Banking is helping improve the reach, quality, consistency, and cost of care. Contact us today to find out how LinkLive Banking can help you too.
