More capability, less expense

The ability to connect with your customers is imperative for any business. LinkLive’s unique set of capabilities allows your organization to improve customer connections, all at a low cost. LinkLive’s true unified communications bring together VoIP, multi-party video conferencing, chat, file transfer and screen sharing. These capabilities provide your agents with a single tool to connect with the customer’s preferred medium of communication. The secure cloud delivery of LinkLive yields a significant reduction in operating costs that are typically associated with a traditional call center infrastructure.

It is easily integrated with existing email clients, such as Microsoft Outlook, as well as corporate directories. Such integration allows for a quick and easy transition. Additionally, LinkLive is integrated with market-leading online banking, phone and CRM systems. LinkLive works with any website or online portal to provide online presence and live chat options, making it easy to connect with customers.

Some of the scenarios where LinkLive Unified Communications is deployed today include:

Virtual Contact Centers –  LinkLive’s virtual call center enables web chat, email, contact forms, click-to-call and VoIP calls to be routed via a single blended-media queue to your sales, service and support groups – regardless of their physical location. LinkLive’s virtual IVR, advanced multi-media ACD routing and distribution, and sophisticated queuing and reporting tools increase responsiveness to customers. Capital expenditures are eliminated and operating expenses and deployment costs are dramatically lowered. LinkLive provides a single cost-effective solution to securely and safely manage all of your customer touch-points, regardless of where your agents are located. Work-from-home scenarios that were once complicated and expensive to implement become easy and affordable to configure.

Integrated contact centers – Many of Revation LinkLive’s customers have seen significant savings and customer benefits by integrating their contact centers. This has effectively removed the “islands” of connection and information that traditional approaches yield. Too many contact centers are still silo’d by their connection type – the web contact center, the traditional phone contact center, etc. LinkLive allows for the consolidation and integration of multiple communication methods – phone, chat, email – into a single solution that any agent can use. This solution increases agent effectiveness and enhancing customer experience. In traditional approaches, a customer who exhausts his or her resolution capabilities on a web chat typically must call into a separate phone queue and most often start over. With LinkLive the same agent can handle both the chat and phone for the customer, requiring less hand-off and customer redirects.

Communication-Enable Any Site – Revation LinkLive Unified Communications brings presence status and automation to any web site, allowing you to quickly and safely real-time-communications-enable any web property. Up-to-the-minute presence information for queues (such as sales, support, etc.) can be shown on via a few lines of Javascript on the site. When a customer clicks on the status link or icon, an inbound chat is created that is securely queued and routed to the appropriate group. A variety of call distribution methods and skills-based routing can be used to route the session to an agent. Dynamic information can be passed along with the session, so the agent has both system-generated and customer-generated information about the incoming session. Click to call, click to chat, and even click to video are easily enabled on any site.

Revation LinkLive Unified Communications is delivered as a monthly subscription via our robust, redundant cloud environment, which means faster deployment, lower capital outlays, and reduced operating expenses. Revation has begun working with leading solution providers and platforms in the call center space to provide flexible and dynamic real-time communications integrated in the solutions you already use.

These are just some of the many scenarios where LinkLive Unified Communications is helping improve customer connection while significantly lowering costs. Contact us today to find out how LinkLive can help you too.

Benefits

  • Avoid capital expenditures and expensive phone switch upgrades
  • Unified blended-media queue for voice, chat, click-to-call increases agent productivity
  • Skills-based routing to get the right communication to the right employee
  • Integrated with popular email and directory applications
  • Cloud configuration reduces deployment time and cost
  • Easily communication-enable any website to allow for easy customer connection

Case Study:
MN Board on Aging

Minnesota Aging and Disability Resource Center Network Creates Virtual “Anytime, Anywhere” HIPAA-Compliant Unified Communications Contact Center.