Connected, Collaborative Banking

With customer expectations continuing to increase, people now expect to be able to connect with their banker at their convenience through online banking solutions. Revation LinkLive Banking provides exceptional capabilities to allow bankers to securely connect with their clients and their prospects directly from the banking website. LinkLive Banking delivers exceptional value to a bank or credit union through its secure email, secure web chat, and secure co-browsing capabilities. Some of the key scenarios LinkLive Banking is enabling today include:

Secure Customer Chat with Co-Browse – LinkLive Banking provides easy-to-use encrypted web chat with integrated secure desktop sharing / co-browsing. Customers can see up-to-date agent or banker availability on your website, and click on a link to launch a secure browser-based web chat session. Customer service agents can launch secure co-browsing sessions to facilitate troubleshooting and client education, while encrypted file transfer allows for the secure sharing of documents.

Encrypted Email – LinkLive Banking’s secure encrypted email enables your financial institution to safeguard messages between employees, existing customers and prospects. Today’s web savvy users want to email support centers and their bankers with questions and concerns. LinkLive Banking’s encrypted email enables your customer service staff and employees to use existing email systems (such as Microsoft Outlook) for secure encrypted communications while maintaining regulatory compliance. LinkLive Banking enables secure, encrypted email with any email address and anyone within your bank or credit union.

Skills-Based Routing – LinkLive Banking supports advanced, easily-configurable skills-based routing to ensure your customers or prospects get connected with available agents with the proper skill sets. Whether it is customer service, consumer lending, card services, trust, or business services, it is ensured that customers will receive appropriate help. These skill-based queues are simple to set up and maintain. Additionally, LinkLive Banking allows for the consolidation and integration of multiple communication methods – phone, chat, email – into a single solution. This integration increases agent effectiveness, thereby enhancing customer experience. In traditional approaches, a customer who exhausts his or her resolution capabilities on a web chat typically must call into a separate phone queue and most often start over with the resolution process. With LinkLive Banking, the same agent can handle both the chat and phone for the customer, requiring less hand-off and customer redirects. This drives greater efficiency and better customer satisfaction.

Communication-Enable Any Website – Revation LinkLive Banking brings presence status and automation to any web site, allowing you to quickly and safely enable any web property for real-time communications. Up-to-the-second presence information for queues (such as sales, support, etc.) can be shown with just a few lines of Javascript on the site. When a customer clicks on the status link or icon, an encrypted inbound chat is created that is securely queued and routed to the appropriate group. A variety of call distribution methods and skills-based routing can be used to route the session to an appropriate and available agent. Dynamic information can be passed along with the session, so the agent has both system-generated and customer-generated information for the incoming session. Additionally, LinkLive Banking supports single-sign on with leading online banking solutions.

Revation LinkLive Banking is delivered as a monthly subscription via our robust, redundant cloud environment. This equates to faster deployment, lower capital outlays, and reduced operating expenses. Revation has been working with leading solution providers and platforms in the banking and credit union space to provide secure, compliant real-time communications integrated in the solutions you already use.

These are just some of the many scenarios where LinkLive Banking is helping improve the reach, quality, consistency, and cost of care. Contact us today to find out how LinkLive Banking can help you too.

NEW Virtual Engagement Solution

Download our eBook to discover how our new Virtual Engagement Portal can help your organization make the transformation to next-generation customer engagement.

The future of customer satisfaction and engagement belongs to those companies whose focus remains on three core concepts – care, communications, and collaboration – to continue to enhance and virtualize the consumer experience.

The portal’s unique capability of displaying a single calendar when there are overlapping branch resources at hand simplifies the appointment scheduling process for both customers and representatives alike. Our solution’s advanced calendar function makes it easy for customers to receive the financial services they need anywhere, any time, from any device.

Benefits

  • Encrypted, compliant video, audio, email, and co-browse
  • Avoid capital expenditures and expensive phone switch upgrades
  • Increase agent productivity by supporting chat, click-to-call, and co-browse in a single interface
  • Skills-based routing to get the right communication to the right employee
  • Integrated with popular email and directory applications for ease of use
  • Cloud configuration reduces deployment time and cost
  • Easily communication-enable any website to allow for secure customer connection

Case Study
Cornhusker Bank

Cornhusker Bank seeks to differentiate through improved customer interactions while reducing operating expenses.